Privacy Policy

GolfMint is an Australian golf rewards platform.

GolfMint allows eligible members to use the official golf rounds they already play to participate in GolfMint competitions, earn GM Points, compete on leaderboards, redeem rewards and receive recognition for verified golf performance and handicap improvement.

GolfMint is not a golf club, not a handicap provider, not a replacement for Golf Australia, GolfLink, Golf ID, Future Golf or any golf club, and not a gambling service.

GolfMint does not issue, calculate or change official handicaps. Official handicap information is determined by Golf Australia, GolfLink, Golf ID, affiliated golf clubs and relevant golf administration systems.

References to Golf Australia, GolfLink, Golf ID, clubs, retailers, app stores or other third parties are for identification, verification, fulfilment or service operation purposes only. Unless expressly stated, GolfMint is not affiliated with, endorsed by, sponsored by or officially partnered with those organisations.

GolfMint collects personal information that is reasonably necessary to operate the platform, provide memberships, verify eligibility, run competitions, award rewards, process payments, prevent fraud, provide support and improve the service.

The types of personal information we may collect include:

• your name;
• email address;
• phone number, if provided;
• account login details;
• GolfMint member ID;
• Golf ID, GolfLink number or other official handicap identifier;
• official handicap information;
• golf score and round information;
• flagged round history;
• competition results;
• leaderboard results;
• handicap movement;
• GM Points balance and activity;
• rewards store activity;
• reward redemption details;
• gift card or voucher redemption details;
• referral code or referral link information;
• who referred you, if applicable;
• membership type;
• membership status;
• payment status;
• billing history;
• Stripe customer or subscription identifiers;
• support messages and communications with GolfMint;
• app, device, browser and usage information;
• IP address, approximate location, cookies and analytics data;
• marketing preferences;
• verification information we reasonably request before awarding rewards or prizes.

We may also collect information from screenshots, score records, support requests, emails, forms, uploaded documents or other materials you voluntarily provide to GolfMint.

We do not intentionally collect sensitive information such as health information, racial or ethnic origin, religious beliefs, political opinions or criminal record information unless it is necessary for a specific lawful purpose and you have provided it or consented where required.

GolfMint is built around official Australian golf handicap information.

To operate GolfMint fairly, we may collect, view, store, verify or use information connected to your Golf ID, GolfLink number or official handicap profile.

This may include:

• your official handicap;
• handicap movement over time;
• eligible and flagged rounds;
• gross and net scores;
• course information;
• dates of rounds;
• score history;
• data required to determine competition rankings;
• data required to verify handicap improvement rewards;
• data required to confirm eligibility for rewards, prizes or giveaways.

GolfMint uses this information to operate the platform. GolfMint does not issue your official handicap and does not change your official handicap.

Your use of official golf systems may also be subject to the terms and privacy policies of the organisations that operate those systems.

We may collect personal information directly from you when you:

• create a GolfMint account;
• purchase a membership;
• enter your Golf ID or GolfLink number;
• use the GolfMint website or app;
• enter a competition;
• redeem GM Points;
• claim a reward;
• use a referral code or referral link;
• contact support;
• respond to emails, forms or surveys;
• interact with GolfMint on social media;
• participate in a promotion or giveaway.

We may also collect information from:

• official or accepted golf data sources;
• payment processors such as Stripe;
• app stores such as Apple App Store and Google Play;
• hosting, database and authentication providers;
• analytics and email service providers;
• gift card, voucher, reward and fulfilment providers;
• fraud prevention, security or verification tools;
• public sources where relevant and lawful.

GolfMint collects and uses personal information to:

• create and manage your account;
• provide access to the GolfMint website and app;
• process memberships and payments;
• confirm whether your membership is active;
• verify your Golf ID, GolfLink number or official handicap information;
• check competition eligibility;
• calculate leaderboard results;
• run weekly and monthly competitions;
• verify handicap improvement;
• award GM Points;
• manage GM Points balances;
• process rewards store redemptions;
• issue gift cards, vouchers, products or GolfMint merchandise;
• run member giveaways and promotions;
• manage referral codes, referral links and referral rewards;
• prevent fraud, duplicate accounts, manipulation or abuse;
• detect and fix bugs or platform issues;
• provide customer support;
• communicate with you about your account, membership, rewards or competitions;
• send important service updates;
• send marketing communications where permitted;
• improve the website, app, membership, rewards and user experience;
• comply with legal, tax, accounting, regulatory and dispute-resolution obligations;
• protect GolfMint, members, partners and third parties.

GolfMint does not sell your personal information.

GolfMint uses third-party payment processors, including Stripe, to process payments.

When you purchase a membership, your payment details are processed by the payment provider. GolfMint does not directly store your full card number.

GolfMint may store payment-related records such as:

• your plan type;
• payment status;
• subscription status;
• billing period;
• Stripe customer ID;
• Stripe subscription ID;
• checkout session ID;
• transaction references;
• refund or chargeback status.

This information is used to manage memberships, activate accounts, handle cancellations, process refunds, resolve billing issues and prevent payment fraud.

Your payment provider may handle your payment information under its own terms and privacy policy.

GolfMint may display certain member information in the app, on the website or in marketing materials to operate the platform and show real competition and reward activity.

This may include:

• first name and last initial;
• display name;
• leaderboard position;
• GM Points earned;
• competition results;
• reward claims;
• winner status;
• joined date;
• handicap improvement achievement;
• general proof of rewards or prizes awarded.

GolfMint will not intentionally publish sensitive private information such as full payment details, full Golf ID or GolfLink number, full address, identity documents or private account information in public marketing materials.

Where practical, GolfMint may use shortened names, first names, initials or partial details.

If you have a specific privacy concern about how your name or results are displayed, contact admin@golfmint.com.au.

When you redeem GM Points or receive a prize, GolfMint may use your personal information to verify eligibility and fulfil the reward.

This may include sharing necessary information with:

• gift card providers;
• voucher providers;
• golf retailers;
• merchandise suppliers;
• courier or shipping providers;
• fulfilment partners;
• customer support tools.

The information shared will generally be limited to what is reasonably necessary to verify, issue or deliver the reward.

Third-party gift cards, vouchers, retailers and delivery providers may have their own privacy policies and terms.

GolfMint may operate referral, creator, affiliate or partner programs.

If you use a referral code or link, we may collect and store:

• the referral code used;
• the referring member, creator or partner;
• your sign-up and membership status;
• whether referral points or commissions have been awarded;
• dates and records needed to verify the referral.

If you are a creator, affiliate or partner, GolfMint may collect information needed to manage your relationship with GolfMint, including your name, email, social media handle, referral code, referral link, commission records, payment details and related communications.

GolfMint may use referral information to calculate GM Points, creator commissions, partner rewards, discounts, attribution and campaign performance.

GolfMint may send you emails, messages or notifications about:

• your account;
• membership updates;
• payment issues;
• app updates;
• competitions;
• rewards;
• GM Points;
• referral activity;
• security notices;
• important service changes;
• promotional offers;
• GolfMint news.

Some communications are service-related and are necessary to operate your account.

Marketing communications may include unsubscribe options where required.

Even if you unsubscribe from marketing emails, GolfMint may still send important service, billing, security, legal or account-related communications.

GolfMint may collect technical and usage information when you use the website or app.

This may include:

• device type;
• browser type;
• operating system;
• IP address;
• approximate location;
• pages viewed;
• buttons clicked;
• app screens viewed;
• session information;
• referral source;
• error logs;
• performance data;
• cookies or similar technologies.

We use this information to:

• keep the platform secure;
• understand how members use GolfMint;
• improve the website and app;
• fix bugs;
• measure marketing performance;
• prevent abuse;
• improve conversion and user experience.

You may be able to control cookies through your browser settings. Blocking cookies may affect some website features.

GolfMint may disclose personal information where reasonably necessary to operate the platform, including to:

• payment processors;
• authentication providers;
• app stores;
• hosting providers;
• database providers;
• email providers;
• analytics providers;
• customer support tools;
• gift card and voucher providers;
• reward fulfilment partners;
• delivery providers;
• software developers and technical contractors;
• professional advisers;
• insurers;
• regulators, courts, law enforcement or government agencies where required or permitted by law.

GolfMint may also disclose information:

• to investigate fraud, abuse, manipulation or security issues;
• to enforce this Privacy Policy or other GolfMint policies;
• to protect GolfMint, members or third parties;
• in connection with a business sale, merger, restructure, investment, asset transfer or similar transaction;
• with your consent or at your direction.

GolfMint does not sell your personal information to advertisers or data brokers.

Some of GolfMint's service providers may store, process or access information outside Australia.

This may include providers involved in:

• payment processing;
• website hosting;
• app hosting;
• database hosting;
• authentication;
• analytics;
• email delivery;
• customer support;
• cloud storage;
• software development;
• gift card or reward fulfilment.

Countries may include the United States and other countries where our service providers or their infrastructure are located.

Where we use overseas service providers, we take reasonable steps to use reputable providers and protect personal information in accordance with this Privacy Policy and applicable law.

GolfMint takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• account authentication;
• database security controls;
• role-based access controls;
• payment processing through specialist providers;
• secure hosting providers;
• encrypted connections where appropriate;
• access limits for sensitive systems;
• monitoring and logging;
• internal access controls;
• regular review of security settings.

No website, app, database, payment system or internet transmission is perfectly secure.

You are responsible for keeping your login details secure and notifying GolfMint if you suspect unauthorised access to your account.

If GolfMint becomes aware of a suspected or actual data breach, we will assess and respond to it in accordance with applicable law.

Where required, GolfMint will notify affected individuals and relevant regulators, including the Office of the Australian Information Commissioner, about eligible data breaches.

We may also take steps to contain the breach, investigate what happened, reduce potential harm and improve security.

You may request access to personal information GolfMint holds about you.

You may also request correction of personal information if you believe it is inaccurate, incomplete, outdated or misleading.

To make a request, contact:

admin@golfmint.com.au

We may need to verify your identity before responding.

In some cases, we may refuse access or correction where permitted by law, such as where the request is unreasonable, would affect another person's privacy, would compromise fraud investigations, or is otherwise not required by law.

If we refuse a request, we will aim to explain why where reasonable and lawful.

You may cancel your membership in accordance with the GolfMint Terms of Service.

You may also ask GolfMint to delete or deactivate your account.

Deleting or deactivating your account may affect your access to:

• app features;
• leaderboards;
• GM Points;
• rewards;
• competition eligibility;
• referral rewards;
• account history;
• support records.

GolfMint may retain certain information where reasonably necessary for:

• legal compliance;
• tax and accounting records;
• payment records;
• fraud prevention;
• dispute resolution;
• chargeback handling;
• security;
• enforcement of Terms;
• legitimate business records.

Where information is no longer reasonably needed, GolfMint may delete, de-identify or archive it.

GolfMint keeps personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• whether you have an active account;
• legal and accounting requirements;
• payment and billing records;
• reward and prize records;
• dispute or complaint history;
• fraud prevention needs;
• security logs;
• operational requirements;
• whether information is needed to enforce GolfMint's Terms.

When information is no longer reasonably required, we may delete it, de-identify it or securely archive it.

GolfMint is primarily intended for Australian golfers who can lawfully enter a membership and use the platform.

If a person under 18 uses GolfMint, they should have permission from a parent or legal guardian.

GolfMint may refuse or cancel access if we reasonably believe a user is not old enough to use the platform or does not have appropriate permission.

Parents or guardians can contact admin@golfmint.com.au if they have privacy concerns about a younger user.

The GolfMint website or app may contain links to third-party websites, app stores, retailers, gift card providers, golf systems, payment providers or social media platforms.

GolfMint is not responsible for the privacy practices, content, security or terms of third-party websites or services.

You should review the privacy policies of any third-party services you use.

If you have a privacy question, complaint or concern, contact GolfMint at:

admin@golfmint.com.au

Please include:

• your name;
• account email;
• a clear description of the issue;
• any relevant screenshots or supporting information.

GolfMint will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.

GolfMint may update this Privacy Policy from time to time.

The updated Privacy Policy will be posted on the GolfMint website or app with the updated date.

Where changes are material, GolfMint will aim to provide reasonable notice where practical.

Your continued use of GolfMint after an updated Privacy Policy is published means you accept the updated policy.

If you do not agree with the updated Privacy Policy, you should stop using GolfMint and may cancel your membership.

Privacy questions, access requests, correction requests, account deletion requests or complaints can be sent to:

GolfMint

Email: admin@golfmint.com.au